Information We Collect
When you request a repair service, we collect personal information such as your name, address, and phone number. This information is used to provide the requested service and communicate with you about your repair.
We may also collect non-personal information, such as your appliance make and model and details about the repair issue, to better understand your needs and provide the best possible service.
We do not sell your personal information. We do not share your information with third parties for their own marketing purposes unless you have provided consent or disclosure is otherwise permitted or required by law.
How We Use the Information
We collect information from you to provide, maintain, and improve our services and to enhance your experience with our website and repair services. The information we collect may include your name, contact information, service address, and details about the appliances you need repaired.
We may use your information to communicate with you about appointments, service requests, estimates, repairs, account or service updates, and other information related to your relationship with us. Where permitted by law and subject to your communication preferences, we may also use your information to market our services.
Data Retention
We retain information collected from our customers for as long as necessary to provide the requested services, maintain appropriate business records, resolve disputes, enforce agreements, and comply with applicable legal and regulatory obligations.
Retention periods vary depending on the type of information collected and the purpose for which it was collected. We determine appropriate retention periods using criteria such as the nature and sensitivity of the information, legal requirements, operational needs, and the purposes for which the information will be used.
SMS Communications
1. Collection of SMS Data
When you opt in to receive SMS communications from us, we may collect your mobile phone number and any other information you provide in your SMS messages to us. This information is used to send the requested SMS notifications, updates, and communications.
2. Use of SMS Data
We may use your mobile phone number to send transactional, promotional, or service-related messages via SMS. These messages may include appointment updates, reminders, alerts, service communications, or special offers. You can opt out of promotional SMS messages at any time by following the instructions provided in the message or by contacting us directly.
3. Sharing and Disclosure of SMS Data
Without your explicit consent, we do not share your mobile phone number with third parties for their own marketing purposes. We may share information with service providers that assist us in sending SMS messages, where necessary to provide our services, or when disclosure is required or permitted by law.
4. Security of SMS Data
We take the security of your SMS data seriously and implement reasonable technical and organizational measures designed to protect personal information from unauthorized access, disclosure, alteration, or misuse.
5. Opting Out of SMS Communications
If you no longer wish to receive SMS communications from us, you can opt out by replying STOP to any SMS message you receive from us. After opting out, you may still receive essential service-related messages where necessary to fulfill a requested service or communicate about an existing appointment or transaction.
6. Consent
By providing your mobile phone number and opting in to receive SMS communications, you consent to the collection, use, and disclosure of your information as described in this section, subject to applicable law and the terms presented at the time of opt-in.
Changes to This Policy
We may update this Privacy Policy periodically to reflect changes to our services, technologies, business practices, or legal requirements. When we make changes, we will update the "Last updated" date at the top of this page. We encourage you to review this policy periodically.
Questions or Concerns
If you have any questions or concerns about this Privacy Policy or how we handle your personal information, please get in touch with us.
