Privacy Policy
Information We Collect
We collect certain personal information such as your name, address, and phone number when you request a repair service. This information is used solely for the purpose of providing the requested service and communicating with you about your repair. We may also collect non-personal information such as your appliance make and model in order to better understand your needs and provide the best possible service. We will never share your information with third parties unless required by law.
How We Use the Information
We collect information from you to provide and improve our services, and to enhance your user experience. The information we collect may include your name, contact information, and details about the appliances you need repaired. We may also use this information to market our services to you.
Data Retention
We retain information collected from our customers for as long as necessary to provide the requested services and to comply with legal obligations. The retention periods vary depending on the type of information collected and the purpose for which it was collected. We determine the retention period using a variety of criteria, including the nature of the information, the legal requirements for retention, and the purposes for which it will be used.
Cookies and Tracking Technologies
We use several types of cookies, such as session cookies, which are stored temporarily and deleted when you close your browser, and persistent cookies, which remain on your device until they expire or are deleted. We also use third-party cookies, which come from other companies and are placed on our website for advertising, monitoring, or analyzing purposes. Users can manage their preferences regarding cookies and similar technologies by adjusting their browser settings or opting-out of certain types of cookies. However, some features of our website may not function properly without cookies enabled.
Changes to This Policy
We may update this policy periodically
If you have any questions or concerns about this policy, please contact us
SMS Communications
1.Collection of SMS Data
When you opt-in to receive SMS communications from us, we may collect your mobile phone number and any other information you provide in your SMS messages to us. This information is used solely for the purpose of sending you the requested SMS notifications, updates, and communications.
2. Use of SMS Data
We use your mobile phone number to send transactional, promotional, or service-related messages via SMS. These messages may include updates on your account, reminders, alerts, or special offers. You can opt-out of receiving promotional SMS messages at any time by following the instructions provided in the message or by contacting us directly.
3. Sharing and Disclosure of SMS Data
We do not share your mobile phone number with third parties for marketing purposes without your explicit consent. However, we may share your information with service providers who assist us in sending SMS messages, as required by law, or in other circumstances necessary to provide our services.
4. Security of SMS Data
We take the security of your SMS data seriously and implement appropriate technical and organizational measures to protect your information from unauthorized access, disclosure, or misuse.
5. Opting Out of SMS Communications
If you no longer wish to receive SMS communications from us, you can opt out by replying "STOP" to any SMS message you receive from us. After opting out, you may still receive service-related messages if they are essential to your account or our services.
6. Consent
By providing your mobile phone number and opting in to receive SMS communications, you consent to the collection, use, and sharing of your information as described in this section.